Frequently Asked Questions

To which standards are Ecem Naturel products manufactured?

At Ecem Naturel, all our products are manufactured in line with GMP (Good Manufacturing Practices) and ISO 9001:2015 standards. Hygiene, safety and quality come first in our production processes.

What kinds of ingredients do you use in your products?

Our formulations include botanical extracts and plant oils. All the raw materials we use comply with cosmetics regulations, and each product’s ingredient list is printed on its packaging.

Are Ecem Naturel products tested on animals?

No. We do not test our finished products on animals, and Turkish and EU cosmetics regulations also ban animal testing of finished cosmetic products. Product safety is ensured through a safety assessment prepared for each product.

Where can I find the ingredients of your products?

Each product’s ingredient list is printed on its packaging. You can also write to us about any product.

What is the shelf life of your products?

The expiry date of our products is shown on the packaging. They can usually be used for 24 months from the production date. We recommend storing them in a cool, dry place away from direct sunlight.

Where can I buy Ecem Naturel products?

Products from our brands are available at biostore.com.tr.

Can I get information about your private label and white label manufacturing services?

Yes, Ecem Naturel offers private label and white label contract manufacturing services. Please contact us for detailed information. We are happy to offer solutions tailored to your needs.

What should I do if I experience skin irritation or an allergic reaction while using your products?

We recommend reading the ingredients carefully before using our products. If you experience an allergic reaction, stop using the product and consult a dermatologist. You can also contact us about any issue.

What should I do if there is a problem with a product I bought?

If you bought the product on biostore.com.tr, you can check the returns and exchange page there or contact us.

How long does shipping take after I place an order?

Orders are usually handed to the courier within 1–3 business days. Delivery time may vary depending on the delivery address, and you can track your order with your tracking number.

Cosmetic Formulation

With innovative formulations and comprehensive R&D support, we develop the best products for your brand.

Ecem Naturel

With innovative formulations and high production standards, we develop custom solutions for your brand.

Our Products

We offer a wide range of products, including body care, hair care, face care and beauty products.